Returns & Refunds Policy
Last updated
We're confident you'll love So Fresh Wet Towels. However, if there's an issue, we're here to help. Within fair and hygienic guidelines.
Eligibility
You may return or refund within 7 days of delivery if:
- the product is unopened, unused and in its original sealed packaging; or
- the product is defective, damaged or incorrect on arrival.
Change of mind
The item must be unopened, unused and the packaging completely untampered. Return shipping is borne by the customer. Once inspected and approved, a refund (minus original shipping) is issued.
We cannot accept returns for opened, used or tampered items for hygiene reasons.
Damaged or defective items
Notify us within 7 days of delivery at info@sofreshwettowels.com.au with your order number, a description and clear photos. Once verified we'll issue a full refund including shipping, or send a replacement at no extra cost.
Refund processing
Approved refunds are processed back to the original payment method within 5–7 business days. Timing may vary by bank or payment provider.
Non-returnable items
- Opened or used packs
- Promotional or sample products
- Items not purchased directly from our website